Keep me posted with the outcome after performing the troubleshooting steps. You can use the guided troubleshooter it will walk you through the steps to resolve the slow internet speed issue with your notebook. I did check the specification of Intel Dual Band Wireless AC-3165 and it supports 802.11ac. Need to know the exact model and product number of your notebook.Īre you facing this facing this issue from the day you have this notebook or has it started after any update from windows?

However, I need few details to provide accurate resolution. This is a great place to get support, find answers and tips, thank you for posting your query.Īs I understand that you are not getting the expected internet speed with the notebook and it has Intel Dual Band Wireless AC-3165. I have already performed updates through Intel and HP so I am stumped and don't know what else to do. I have already searched for issues with this Intel Wireless adapter and can not find any solutions to make this perform to its capability. Is this an indication why I am not able to get the full capability from the Intel Wrieless and it is a driver issue? I checked the properties of the Intel Wireless and looked at the Advanced section which seems to indicate only 802.11 a/b/g/n and no ac. I already contacted Intel by phone and did a series of troubleshooting with no improvement at all so I was told to contact HP.

In additon, I decided to run the HP notebook on the 2Ghz band to see the performance which was nearly the same performance as on the 5Ghz band. The results shows the HP notebook and Dell Latitude which avgs at 60/50 and the Macbook Pro avgs 100/100 where both were at 802.11ac on 5GHz band. I have ran speed tests comparing this HP notebook, Dell Latitude 7000 and the Macbook Pro within my home and 1 floor below where the router is located. I have Verizon FIOS which is 100/100 and on their Quantum Gateway router. I have a Star Wars Special Edition Notebook that came with an Intel Dual Band Wireless AC-3165.

Intel dual band wireless ac 3165 router